Return Policy
At Sassy Lassie, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for store credit only. We cannot issue refunds.
- All returns must be received within 30 days* of the date that we ship out your order.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Returned items must remain in original condition: un-washed, unworn, all tags intact, and sealed in original packaging if applicable.
- Include a copy of the original receipt. (It helps us out if you circle the item(s) you wish to return.)
- Shipping costs are non-refundable unless there was a mistake on our end.
- Please allow our team 5-7 business days to process your return once it is received.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Hassle-Free Returns
We’ve worked really hard to try and make the returns process as simple as we can to keep you from pulling your hair out. (Trust us, we’ve been there!)
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The Sassy Lassies are always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order (usually within 2-4 hours), they will be unable to make any changes to your order.